Term and Conditions

1. Website Use

1.1 Eligibility

You must be at least 18 years old to make purchases through our website. By placing an order, you confirm you meet this requirement.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2. Products and Services

2.1 Product Descriptions

We specialize in bridal and bridesmaid wear including dresses, robes, pajamas, shoes, and accessories. We make every effort to display products accurately, but colors may vary slightly due to monitor settings.

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue any product without notice.

2.3 Non-Returnable Items

For hygiene and quality assurance, the following cannot be returned:

• Seamless underthings
• Personalized or custom-made items
• Final sale items (clearly marked during checkout)

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including suspected fraudulent activity.

3.2 Pricing

All prices are in US dollars. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order confirmation.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may vary depending on destination and customs processing.

4.3 Shipping Restrictions

We ship worldwide except to certain Asian and remote regions. Customers are responsible for any customs fees or import taxes.

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order. Items must be:

• Unworn, unwashed, and in original condition
• With all tags attached
• In original packaging
• Accompanied by a copy of your order confirmation

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with your order details
2. Await our Return Authorization Number (RAN) and instructions
3. Ship items to: Elegance Bridal Store, 2268 Pringle Drive, Chicago, US 60601

Return shipping costs are the customer’s responsibility. Original shipping fees are non-refundable.

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Refunds will be issued to the original payment method.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.

7. Limitation of Liability

To the fullest extent permitted by law, Elegance Bridal Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the website or products purchased.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site constitutes acceptance of the modified terms.

10. Contact Us

For questions about these Terms and Conditions, please contact us at:

Elegance Bridal Store
2268 Pringle Drive
Chicago, US 60601
Email: [email protected]