At Elegance Bridal Store, we understand that your wedding journey should be as seamless as our beautiful bridal wear. Our shipping and returns policies are designed with your convenience in mind, ensuring your special day preparations are stress-free.

Shipping Information

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery after dispatch)

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian and remote regions.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To ensure a smooth process, please review our policy below.

Eligibility Requirements:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging must be included
  • Include a copy of your order confirmation

Non-Returnable Items:

For hygiene and quality assurance, these items cannot be returned:

  • Seamless Underthings (hygiene reasons)
  • Personalized or custom-made items (including monogrammed robes or pajamas)
  • Final sale items (clearly marked during checkout)

Return Process:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item details (name, size/color)
    • Reason for return/exchange
  2. Approval: We’ll review your request and send a Return Authorization Number (RAN) with instructions
  3. Ship Back: Package item securely with original packaging and order confirmation
  4. Return Address: Elegance Bridal Store, 2268 Pringle Drive, Chicago, US 60601

Note: Return shipping costs are the customer’s responsibility. For international returns, you’re also responsible for any customs fees.

Refund Process:

  • Refunds processed within 3-5 business days after we receive and inspect your return
  • Refund issued to original payment method (Visa, MasterCard, JCB, PayPal)
  • Credit card/PayPal refunds typically appear within 5-10 business days (depending on your financial institution)
  • Original shipping fees are non-refundable

Exchanges:

For size/color exchanges, we’ll ship your new item once the return is processed. Additional shipping charges may apply.

Damaged or Incorrect Items:

Contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund at no additional cost.

Bridal Party Returns:

For brides managing returns for bridesmaids or wedding party members, please include the bridal party member’s name in your request for efficient coordination.

Return Request Email Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Elegance Bridal Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item Name: [Product Name]
Size/Color: [Details]
Reason for Return/Exchange: [Please specify]

Please advise on next steps. I’ve reviewed the return policy and confirm the item meets all requirements.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

For any questions about our shipping or return policies, please contact our bridal consultants at [email protected].

Thank you for choosing Elegance Bridal Store. We’re honored to be part of your wedding journey.