At Elegance Bridal Store, we want your bridal shopping experience to be as perfect as your special day. If for any reason you need to return or exchange an item, we’re here to help with our straightforward process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Original packaging must be included
  • A copy of your order confirmation or receipt must accompany the return

Non-Returnable Items

To ensure the highest standards of hygiene and quality, the following items cannot be returned or exchanged:

  • Seamless Underthings (for hygiene reasons)
  • Personalized or custom-made items (including monogrammed robes or pajamas)
  • Final sale items (clearly marked during checkout)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order. Include the following information in your email (or use our template below):
  2. Once approved, you’ll receive a Return Authorization Number (RAN) and instructions
  3. Package your item securely with the original packaging and include your order confirmation
  4. Ship your return to the address provided (return shipping costs are the customer’s responsibility)
  5. Once received and inspected, we’ll process your refund or exchange

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Elegance Bridal Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item Name: [Product Name]
Size/Color: [Details]
Reason for Return/Exchange: [Please specify]

Please advise on next steps. I’ve reviewed the return policy and confirm the item meets all requirements.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Process

Once your return is received and inspected (typically within 3-5 business days after arrival):

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days (depending on your financial institution)
  • The original shipping fee is non-refundable
  • For exchanges, we’ll ship your new item once the return is processed (additional shipping charges may apply)

International Returns

For our international brides (excluding certain Asian and remote regions):

  • You are responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued minus original shipping costs

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the item using a prepaid shipping label

Bridal Party Coordination

For brides managing returns for bridesmaids or wedding party members: Please include the name of the bridal party member in your return request so we can efficiently coordinate group orders.

For any questions about our return policy, please contact our bridal consultants at [email protected] or call us at [insert phone number if available].

Thank you for choosing Elegance Bridal Store for your special day. We’re honored to be part of your wedding journey.