Your bridal journey should be as seamless as our satin robes. Find answers to all your questions below.

Product Questions

Q: Do you offer plus-size options for bridesmaid dresses?
A: Absolutely! We proudly carry a selection of plus-size bridesmaid dresses in various styles to ensure every member of your bridal party feels beautiful and comfortable.
Q: Are your convertible dresses truly one-size-fits-all?
A: Our convertible dresses are designed with flexible fabric and adjustable ties to accommodate most body types. However, we recommend checking individual product measurements and consulting our size charts for the best fit.
Q: What materials are used in your bridal robes and pajamas?
A: We use premium fabrics like satin, chiffon, and lace in our bridal loungewear collections, chosen for their luxurious feel and photogenic quality. Each product description includes detailed fabric information.

Shipping & Delivery

Q: How long does shipping typically take?
A: We offer two shipping options:
✈️ Express Shipping (1-2 business day processing + 10-15 day delivery via DHL/FedEx) – $12.95 flat rate
🎁 Free Standard Shipping (1-2 business day processing + 15-25 day delivery via EMS) for orders over $50
We recommend ordering at least 8 weeks before your event to account for any unexpected delays.
Q: Do you ship internationally?
A: Yes! We proudly ship worldwide, excluding some remote areas and parts of Asia. International customers may be responsible for customs fees which vary by country.
Q: Can I upgrade my shipping after placing an order?
A: Certainly! Contact our customer service at [email protected] within 24 hours of ordering, and we’ll do our best to accommodate your request.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns of unworn, unaltered items with original tags within 15 days of delivery. For international returns, we’ll provide a return shipping label at a nominal cost. Please contact us at [email protected] to initiate any return.
Q: Can I exchange an item for a different size or color?
A: Yes! We’re happy to help with exchanges. Please note that exchange items are subject to availability. For fastest service, we recommend placing a new order for the desired item while processing your return.
Q: What if my item arrives damaged?
A: We take great care in packaging all items, but if something arrives damaged, please contact us immediately with photos of the damage at [email protected] and we’ll arrange for a replacement or refund.

Payment & Account

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Q: Can I create a wishlist for my bridal party?
A: While we don’t currently have a formal wishlist feature, many brides share direct product links with their bridal party. Our customer service team can also assist with group orders – just email us at [email protected].

Special Requests

Q: Can you accommodate rush orders for last-minute needs?
A: In special circumstances, we may be able to expedite processing. Please call or email us immediately after placing your order, and we’ll do everything possible to help meet your timeline.
Q: Do you offer bulk discounts for large bridal parties?
A: We occasionally offer promotions for group orders. For parties of 5 or more, please contact us at [email protected] – we’d love to help make your group coordination easier!
Q: Can I request special packaging for bridal party gifts?
A: Many of our items already arrive in special keepsake packaging perfect for gifting. If you have specific requests, please contact us before placing your order and we’ll do our best to accommodate.

Still have questions? Our bridal consultants are always happy to help!
Email us at [email protected] or write to us at 2268 Pringle Drive, Chicago, US 60601